Fix upload problems
Most upload problems come from a limit on your plan or from a file Osvio can't accept. Find your message below.
Messages and fixes¶
| What you see | What it means | What to do |
|---|---|---|
| "Your current plan does not have enough storage available for this upload." | Your plan's storage is full. | Delete photos, archive finished galleries or choose a larger plan. See Storage and plan limits. |
| "Your current plan does not allow more active galleries." | You've reached your plan's gallery limit. | Archive or delete a gallery you no longer need. Drafts and expired galleries count too. |
| "Image size exceeds 30 MB." | A photo is larger than 30 MB. | Export a smaller JPEG and upload that. |
| "Video upload is not available on your current plan." | The Free plan doesn't include video. | Choose a paid plan. See Osvio plans and pricing. |
| A video is rejected as too large | The maximum depends on your plan: 200 MB on Basic, 500 MB on Standard, 3 GB on Pro. | Compress the video or choose a larger plan. |
| "RAW files aren't supported right now and were skipped. Upload JPEG instead." | RAW uploads are switched off. | Export JPEGs and upload those. |
| "Couldn't start the upload. Please try again." | The upload couldn't begin. | Try again. Check your internet connection. |
| "Couldn't upload or replace N files" | Some files in the batch failed. | Retry just those files. |
| ZIP: "couldn't be read", "is password-protected" or "didn't contain any supported photos or videos" | The ZIP is damaged, locked or holds nothing Osvio accepts. | Try a different ZIP, remove its password, or check it contains JPG, PNG, WebP, HEIC, TIFF, MP4, MOV, M4V or WebM files. |
| "Upload paused" | Your connected cloud storage is full, lost access or isn't responding. | Fix the storage, then select Retry. See Keep originals in your own cloud storage. |
Photos uploaded but show an error¶
If a photo shows "Analysis or processing failed" or a video shows "Video processing failed", select the photo and choose Reprocess. See Photos are slow to process or show an error.
Still stuck?¶
Try another browser, reload the page and upload again. If it keeps failing, contact support and include the exact message, the file type and size, and the gallery link. See Contacting Osvio support.