Billing questions
Is Osvio free?¶
There's a Free plan with 3 active galleries and 3 GB of storage. Paid plans start with a 7-day trial. See Osvio plans and pricing.
Do I need a card to start the trial?¶
No payment is needed to start. Add a payment method before the trial ends to keep access: if one is saved, it is charged automatically for your plan when the trial ends. See How the 7-day free trial works.
Can I change my plan later?¶
Yes, at any time from Billing → Change plan. See Change your plan.
What happens if I go over my storage?¶
New uploads are blocked until you're under the limit; existing galleries stay available. See Storage and plan limits.
Which currency will I pay in?¶
Hryvnia for customers in Ukraine. Euros and US dollars aren't available yet. See Payments and promo codes.
How do I cancel?¶
Select Disable auto-renew under Billing. Your plan stays active until the end of the paid period. See Turn off auto-renew and cancel.
My card was declined. What now?¶
You have a 3-day grace period. See If a payment fails.
Can I get an invoice?¶
You can add your details under Invoice details. For a copy of an invoice or receipt, contact support. See Invoice details and receipts.
How do promo codes work?¶
Enter the code at checkout and select Apply. See Payments and promo codes.