Photos are slow to process or show an error

After you upload, Osvio prepares each photo for viewing and then analyzes it. Large uploads take longer. Here is how to read what's happening and what to do when something goes wrong.

Read the status

The status at the top of the editor shows where things are:

• Uploading...: your files are being sent to Osvio.
• Processing... with a count such as "3 of 120 left": photos are being prepared. The count refers to the current batch.
• Ready for client: the photos can be viewed.
• Fully ready: all processing has finished.

Videos show Optimizing the video... while they're prepared. Quality badges, scene suggestions and face filters appear once each photo has been analyzed, so a photo may show no flags at first.

If processing takes a long time

• Large galleries and big files take longer. A ZIP or hundreds of photos can take a while.
• If Processing... never finishes, reload the page.

If a photo or video shows an error

A photo may show "Analysis or processing failed", and a video "Video processing failed".

1. Select the photo (turn on edit mode first).
2. Choose Reprocess and pick the steps to run again.
3. If it still fails, delete the photo and upload it again. A fresh JPEG export may help.

If many photos fail, contact support with the gallery link. See Contacting Osvio support.

You can't archive while photos are processing

Archiving says "This gallery is still processing — try archiving again once uploads finish." Wait for Fully ready.

Related articles

• Upload photos and videos How to add photos and videos to a gallery: accepted formats, size limits, ZIP uploads, duplicates, scenes and what to do if something fails.
• Photo quality checks Osvio checks every photo for blur, exposure, closed eyes and more. Learn what each badge means and how to filter or hide them.
• Fix upload problems What the upload messages mean and how to fix them: storage full, files too large, unsupported formats, RAW, ZIP errors, failed uploads and processing errors.