If a payment fails

If Osvio can't charge your card when your plan renews, you won't lose access straight away.

What you'll see

A banner says "We couldn't charge your card." and "Everything keeps working until" a date, which is 3 days later. Update your payment to avoid an interruption.

Retries and emails

Osvio doesn't give up after one attempt. It tries to charge your card again once a day, starting a couple of days before your plan is due and carrying on for up to a week after the due date. Each failed attempt doesn't extend your plan. You get an email when a payment fails, but not after every single attempt.

Update your card

1. Select Update card in the banner, or open Billing.
2. Under Saved cards, add or update a card, and use Make default if you have several.
3. Once the payment goes through you'll see "Payment went through — you're back in."

If it isn't fixed

After the 3 days your plan has ended and your galleries become read-only for 30 days, as described in Turn off auto-renew and cancel. Choose a plan at any time to get back in: "Your galleries and settings are safe."

Why a payment can fail

Common reasons are an expired card, not enough funds or a bank declining the charge. Contact your bank if the card looks fine. See Contacting Osvio support if the problem continues.

Related articles

• Payments and promo codes How you pay for Osvio, which currency and payment methods apply, how saved cards are used, and how promo codes work.
• Turn off auto-renew and cancel Stop your subscription from renewing, what you keep until the end of the paid period, and what happens to your galleries afterwards.