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Contacting Osvio support

You can reach Osvio support by email, or send a bug report or idea from inside the app. This article explains both, and what to include so your question can be answered without back-and-forth.

Email support

Write to [email protected]. Use email for anything about your account, your subscription, or a gallery that isn't working.

Pro plan

Priority support is a feature of the Pro plan: a separate support channel with faster replies. See Billing & subscription for what each plan includes.

Send feedback from inside Osvio

Use the feedback form to report a bug, suggest an idea, or flag something that was confusing. It is available while you're signed in to Osvio.

  1. Select the Leave feedback button, the floating button in the bottom-right corner of the page.
  2. Choose the type of feedback: Bug, Idea or Friction.
  3. Describe what happened or what could be better. The message must be at least 10 characters.
  4. Optional: select Add screenshot to attach a picture of the page you're on. You can use Retake to capture it again, or Remove screenshot to leave it out.
  5. Select Send. You'll see "Thanks for the feedback!" when it has gone through.

If sending fails, your text is kept so you can try again. There is a limit on how many messages you can send per hour; if you reach it, wait a while and try again.

Your message is sent together with the email address of your Osvio account and the address of the page you were on, so the team can get in touch if they need more details. You don't need to type your email into the form.

Which one should I use?

Use the feedback form for bugs and improvement ideas. It isn't a support channel, so if you need an answer about your account, billing or a specific gallery, email support instead.

What to include in your message

The more specific your message, the faster it can be resolved. Where it applies, include:

  • The gallery link, if the problem is with a particular gallery.
  • What you expected and what happened instead, including any error message word for word.
  • The steps that lead to the problem.
  • Your device and browser, for example "iPhone, Safari" or "Windows, Chrome".
  • A screenshot or a short screen recording.
  • For the Lightroom plugin: your Lightroom version and the plugin version.

Don't send your password

Never include your password or your two-factor recovery codes in a message, a screenshot or a recording.

Other places to get help

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