Quick replies
- Pro plan
A quick reply is a saved message you can drop into any conversation. Variables such as the client's name and the gallery link fill themselves in from the conversation. Quick replies are part of the Pro plan's automations features and need the Inbox.
Create a quick reply¶
- In a conversation, open Quick replies (or press / in the reply box).
- Select New.
- Enter a Title (for example "Gallery is ready"), an optional Category and the Text.
- Insert variables with the buttons under Insert a variable:.
- Tick Favorite — show at the top of the list if you use it often, then select Save.
For example: "Hi {client_name}! Your gallery is ready: {gallery_url}".
Variables¶
| Variable | Fills in |
|---|---|
| Client name | The client's name |
| Contact name | The person you're talking to |
| Your name | Your name |
| Your email | Your email |
| Gallery title | The client's gallery title |
| Gallery link | The gallery link |
| Gallery expiry date | When the gallery expires |
| Shoot date | The date of the client's shoot |
| Shoot time | The time of the shoot |
Gallery passwords can't be inserted, because Osvio doesn't keep them in a readable form. Type the password yourself.
If a variable has nothing to fill in, for example the conversation isn't linked to a client, the preview says what's missing, and you must fill in or remove it before the reply can be sent.
Use and manage them¶
- Pick a reply from the list. Search by title or text, and use All and Favorites to filter.
- Edit or Delete a reply from the list.
- Each channel has a text limit. A reply that is too long shows "Too long for this channel".
- There's a limit on how many replies you can save. Osvio tells you when you reach it.