Fix download problems
If you're a client¶
| What you see | What to do |
|---|---|
| No download button | Your photographer has turned downloads off. Ask them. |
| "Downloads are not enabled for this gallery." | The same: downloads are off for this gallery. |
| "This gallery has expired." | Contact your photographer, or see Keep a gallery forever. |
| A warning about an in-app browser | Select Open in Browser, or copy the link into Safari or Chrome. See Browsers and devices. |
| "Preparing…" for a long time | Large galleries are built as a ZIP first. Keep the page open until it finishes. |
More on the client side: Download your photos.
If you're a photographer¶
When you download a gallery's originals from the Galleries page, progress shows in the Downloads tray, and you can keep working. These messages tell you what went wrong:
| What you see | What to do |
|---|---|
| "No photos to download." | There is nothing to download in the gallery. |
| "This gallery is archiving or restoring — try again shortly." | Wait until the card no longer says Archiving… or Restoring…. |
| "This is taking too long — please try again." | Try again. For very large galleries, try again later. |
| "Could not prepare the archive." / "Something went wrong preparing the download." | Try again. If it repeats, contact support with the gallery link. |
| "Network error — please try again." | Check your connection and retry. |
If clients can't download from a gallery, check that Allow downloads is on and the gallery hasn't expired. See Control what clients can download.