Turn on two-factor authentication

Two-factor authentication (2FA) asks for a code from an app on your phone when you log in, in addition to your password. Even if someone learns your password, they can't log in without the code.

Turn it on

1. Open your profile and select the Account tab.
2. Find Two-factor authentication and select Enable.
3. In Set up 2FA, scan the QR code with your authenticator app (Google Authenticator, 1Password and similar), or enter the code shown manually.
4. Enter the 6-digit code from the app and select Confirm.
5. Osvio shows your Recovery codes. Store them somewhere safe: each can be used once if you lose access to your authenticator. Select I have saved my recovery codes.

Log in with 2FA

After your password you'll see "Enter your code". Enter the 6-digit code from your app. If you don't have your phone, select Use a recovery code and enter one of your recovery codes.

Get new recovery codes

On the Account tab, select New recovery codes. Confirm with your password or an authenticator code.

Turn it off

Select Disable, and confirm with your password or an authenticator code.

Keep your recovery codes

If you lose both your authenticator and your recovery codes, contact support from the email address of your account. Support will check that the account is yours before turning off two-factor authentication. See Contacting Osvio support.

Related articles

• Log in, change your password and reset it Log in with email or Google, change your email or password from your profile, and reset a forgotten password.
• Contacting Osvio support How to reach Osvio support by email, what to include so we can help faster, and how to send a bug report or idea from inside the app.