Connect messaging channels

• Standard plan and above

Channels are the places clients can write to you. Each one you connect sends its messages to your Inbox, and you reply from Osvio. Open Settings → Channels. This tab appears only for accounts that have the Inbox.

Instagram, WhatsApp and Viber are coming soon

You can connect Email and Telegram today. Instagram and WhatsApp connect through Meta and are waiting for Meta's approval, so they aren't available to every account yet. If you try one, you may see "This channel isn't set up on our side yet". Viber isn't switched on yet and shows "Viber will be available soon". Any channel that isn't ready on Osvio's side says so with a "Coming soon" note.

Email

Email is always on. Write to any client who has an email address from their page. Emails go out in your studio's name, and replies come back to your Inbox.

Telegram

1. In Telegram, open @BotFather and send /newbot.
2. Give the bot your studio's name. BotFather replies with a token.
3. Paste the token into Osvio and select Connect.

If you have Telegram Premium, you can also add the bot under Settings → Telegram Business → Chatbots in Telegram. Your own chats with clients then arrive in Osvio too, and your replies go from your account.

Instagram

Coming soon: Instagram isn't available to every account yet. When it is, you need an Instagram business or creator account. Select Connect Instagram and follow the steps; you can reply within 7 days of the client's last message. If Osvio reports that no professional account was shared, switch the account to Business or Creator and connect again.

WhatsApp

Coming soon: WhatsApp isn't available to every account yet. When it is, you need a WhatsApp Business account. Select Connect WhatsApp: you're taken to Facebook to sign in and choose your WhatsApp Business account and number, then brought back to Osvio. You can keep using the WhatsApp Business app on the same number. Free-form replies are possible within 24 hours of the client's last message.

Viber

Coming soon: Viber isn't switched on yet. When it is:

1. Create a bot in the Viber Admin Panel. Viber approves bots and charges a monthly fee.
2. Copy its token and paste it into Osvio.

Disconnect a channel

Select Disconnect on a channel and confirm. Existing conversations stay in the Inbox, but new messages won't arrive and you can't reply until you connect it again.

If connecting fails

• "This token doesn't work": copy the token again from BotFather or Viber.
• "Connected, but the platform refused our webhook": try again in a minute.
• "Connection cancelled — access wasn't granted": connect again and allow access.

Related articles

• The Inbox: all client messages in one place Standard plan and above Read and answer client messages from email and Telegram in one Inbox, with Instagram and WhatsApp coming soon, and link each conversation to a client.