Troubleshooting

Fix problems with uploads, downloads, gallery access, browsers and speed, and find out how to contact support.

In this section

• Fix upload problems What the upload messages mean and how to fix them: storage full, files too large, unsupported formats, RAW, ZIP errors, failed uploads and processing errors.
• Fix download problems Why a gallery download won't start or fails, for clients and for photographers, and how to get the photos.
• Fix gallery access problems A client can't open a gallery: what each error page and password message means, and what the photographer can check.
• Browsers and devices How Osvio galleries behave in different browsers and apps, what works on phones and computers, and fixes for in-app browser problems.
• Photos are slow to process or show an error What the processing status means, why a large upload takes time, and what to do when a photo or video shows a processing error.
• Contacting Osvio support How to reach Osvio support by email, what to include so we can help faster, and how to send a bug report or idea from inside the app.