Fix gallery access problems

What the messages mean

What the client sees	What it means	The photographer can
"This gallery isn't here"	The link may have expired, or the gallery was removed.	Check the gallery wasn't deleted (Delete a gallery), then send a fresh copy of the full link.
"This link is closed"	Access to this page was restricted. Older links sometimes stop working.	Send the current link from the Share panel.
"This gallery's viewing window has closed"	The Available until date has passed.	Choose a later date. See Set when a gallery expires.
"Incorrect password."	The password entered doesn't match.	Check the password, or change it. See Password-protect a gallery.

Checklist for photographers

1. Open the gallery in your Galleries list and check its status. An Expired, Archived or deleted gallery isn't available to clients. See Understand gallery statuses.
2. Copy the link again with Share, and send the whole link.
3. If there's a password, confirm it and send it separately.
4. Open the link with Open for client to see what clients see.
5. Ask the client to try in Safari or Chrome rather than inside another app.

Clients using Instagram or Telegram

Links opened inside another app's built-in browser can behave oddly, especially for downloads. See Browsers and devices.

Archived galleries

Clients can't open the link of an archived gallery. Unarchive it to bring it back. See Archive and restore a gallery.

Related articles

• Open your photo gallery How to open a gallery your photographer shared with you, what to do if it asks for a password, and what the messages you might see mean.
• Set when a gallery expires Basic plan and above Choose how long a gallery stays available to clients, see which galleries are expiring soon, and what clients see once a gallery has expired.
• Password-protect a gallery Require a password to open a gallery, change or remove it, and see what clients experience when they open a protected link.