Turn off auto-renew and cancel

To cancel a paid plan, you turn off auto-renew. Your plan stays active until the end of the period you've paid for.

Turn off auto-renew

1. Open Billing.
2. Under Current subscription, select Disable auto-renew.
3. Confirm: "Disable automatic renewal? Your subscription will remain active until the end of the paid period."

Billing then shows "Auto-renew is off · access until" the date. To change your mind, select Enable auto-renew.

What happens when the plan ends

1. A banner warns you: "Your plan ends on" the date, and asks you to choose a plan to keep working.
2. After the date your plan has ended and your galleries are read-only. You'll see "Your plan has ended — galleries are read-only." You can still view and download them for 30 days.
3. After those 30 days, they're deleted.

Osvio doesn't move you to the Free plan automatically. You choose a plan to get back to your galleries, or you can switch to Free yourself.

Download your photos before the 30 days end

Select Download on a gallery to get its originals as a ZIP. See Control what clients can download.

During the 30 days of read-only access, galleries you've already shared keep working for your clients.

Related articles

• If a payment fails What happens when Osvio can't charge your card: the 3-day grace period, how to update your card, and what happens if it isn't resolved.
• Delete your account Account deletion isn't self-service yet. Here is what to do before you ask for it, and how to contact support.
• Control what clients can download Turn client downloads on or off, add a watermark, choose when to ask for an email, and download a gallery's originals yourself.