Client questions
- For clients
Do I need an account?¶
No. You can open a gallery, mark favorites and download without signing in. You can save galleries to your account if you want them in one place.
What does my photographer see?¶
Your photographer is notified when you open the gallery, mark favorites, download photos, comment or send your selection. They also see the name and email you give them, so they can contact you about the gallery.
Is my selection saved?¶
Favorites (hearts) are saved and sent to your photographer as you go. Ticks you make to download or print stay on your device. See Choose your favorite photos.
Can I change my favorites after I send my selection?¶
Yes. Change your favorites and send your selection again.
Why can't I download?¶
Your photographer may have turned downloads off, the gallery may have expired, or you're in an in-app browser. See Download your photos.
Why was I asked for my email?¶
Some photographers ask for your email before you download, so they know who has the photos. You can skip it when it's optional.
The gallery has expired. What now?¶
Contact your photographer, or keep it forever with the Memory Vault. See Keep a gallery forever.
How long is the gallery available?¶
Your photographer chooses. Some galleries show a banner telling you when they close.
Who do I contact about problems with the photos?¶
Your photographer. Osvio provides the gallery, but the photos and the delivery are theirs.
Can I change the language?¶
The gallery chooses English or Ukrainian automatically. There's no language switch inside the gallery.