Use prepared messages

• Pro plan

When an automation prepares a message, such as "your gallery is ready", it waits for you. Osvio writes it, and nothing is sent until you send it yourself.

Where to find them

• On the client's page, in Prepared messages.
• In the Inbox, as a Prepared message banner above the reply box. Select Use to put it in the box, or Dismiss to remove it.

Each one shows its kind (Gallery ready or Gallery expiring soon) and the gallery it's about.

Review and send

1. Open the prepared message.
2. Select Edit if you want to change the wording, then Save.
3. Then either:
   • Copy text and send it your own way. This works even without the Inbox.
   • Send via… and choose a connected channel or conversation.
   • Dismiss if you don't want it.

If there's nobody to send it to yet, Osvio says so and suggests copying the text. Depending on the channel, it may tell you what to do first, for example connect the channel in Settings → Channels, or open the conversation and send an approved template.

Related articles

• Automations: let Osvio prepare and remind Pro plan Turn on the five automation rules that prepare messages and reminders from what happens in your galleries. Nothing is ever sent to a client automatically.
• Quick replies Pro plan Save the messages you send most often and insert them with the client's name, gallery link and shoot date filled in automatically.