FAQ
Quick answers to the questions photographers and their clients ask most, grouped by topic.
Getting started¶
Is Osvio free?¶
There's a Free plan with 3 active galleries and 3 GB of storage. Paid plans start with a 7-day trial that doesn't need a payment upfront. See Osvio plans and pricing.
Do I need to install anything?¶
No. Osvio runs in your browser. The Lightroom plugin is optional and works with Lightroom Classic 11 or newer. See Install the Osvio plugin.
Which languages does Osvio support?¶
English and Ukrainian. See Change the language of Osvio.
Galleries¶
What file types can I upload?¶
Photos: JPG, PNG, WebP, HEIC / HEIF and TIFF, up to 30 MB each. Video: MP4, MOV, M4V and WebM on paid plans. RAW isn't supported right now. See Upload photos and videos.
Can I protect a gallery with a password?¶
Yes, per gallery. See Password-protect a gallery.
How long is a gallery available?¶
On the Free plan, 30 days. On paid plans you choose the period. See Set when a gallery expires.
Can I stop clients from downloading?¶
Yes. Turn off Allow downloads for the gallery. You can also add a watermark. See Control what clients can download.
Can I use my own domain?¶
Not at the moment. Custom domains aren't available on any plan.
Does a deleted gallery come back?¶
For 24 hours after you move it to the trash. Individual photos can only be undone for 20 seconds. See Delete a gallery.
Clients¶
Do my clients need an account?¶
No. They can open a gallery, mark favorites and download without signing in. See Client questions.
How do clients choose their favorites?¶
They mark photos with a heart and can send their selection to you. See See your clients' favorites and selections.
What can I see about my clients?¶
When they open a gallery, like photos, comment, download or send a selection, you can see it in the gallery's activity and in the client's timeline. See See client activity and reply to comments.
Lightroom¶
How do my clients' picks get into Lightroom?¶
Their likes become Pick flags in your Lightroom Classic catalog. See Get your clients' picks back in Lightroom.
What about cloud-based Lightroom?¶
It's a closed beta for selected accounts. See Lightroom (cloud).
Plans and billing¶
Can I change my plan?¶
Yes, at any time from Billing. See Change your plan.
What happens if I run out of storage?¶
New uploads are blocked until you free space or upgrade; existing galleries stay available. See Storage and plan limits.
How do I cancel?¶
Turn off auto-renew under Billing. See Turn off auto-renew and cancel.
Privacy and keeping photos¶
Does Osvio recognize faces?¶
Only if you turn on Face filters for a gallery and consent. Quality checks always run and never identify anyone. See Face filters.
Can clients keep a gallery after it expires?¶
Yes, with the Memory Vault. See Memory Vault.
Support¶
How do I contact Osvio?¶
Email [email protected] or use Leave feedback in the app. See Contacting Osvio support.