Lightroom plugin troubleshooting

The plugin doesn't show up in Plug-in Manager

Make sure you added the Osvio.lrplugin folder itself: not the archive, and not a folder that contains it. Once added, its status should be Enabled. If it isn't, select Reload Plug-in or restart Lightroom.

No Pick flags appear

Work through this list:

1. You're logged in (Osvio Settings → Connect).
2. The photos were published through the Osvio Publish Service.
3. The client actually liked photos. If someone has already selected Send my selection, only the likes of the people who sent one count.
4. Apply the Pick flag when a client likes a photo is on.
5. Lightroom is open, and you've run Sync Likes from Osvio or Start Auto Sync.
6. The Flagged filter in Library Filter → Attribute is on.

How do I update the plugin?

See Update the Osvio plugin.

Where should I keep the plugin folder?

Lightroom loads the plugin from where you pointed Add, so don't move the folder afterwards. For example Documents/Lightroom Plugins/Osvio.lrplugin on macOS, or Documents\Lightroom Plugins\Osvio.lrplugin on Windows.

Where is the plugin log?

Osvio Settings → Show Log File. Include it if you contact support.

What about Lightroom (cloud)?

The cloud integration is a closed beta for a limited group. The plugin works with Lightroom Classic. See Lightroom (cloud).

Still stuck?

See Contacting Osvio support and include your Lightroom version, the plugin version and the log file.

Related articles

• Install the Osvio plugin in Lightroom Classic Download the Osvio plugin and add it to Lightroom Classic 11 or newer on macOS or Windows. Takes about two minutes and works on every plan.
• Get your clients' picks back in Lightroom Clients like photos in the gallery and the plugin flags them as Pick in your catalog. How to turn on syncing and filter for the picks.
• Contacting Osvio support How to reach Osvio support by email, what to include so we can help faster, and how to send a bug report or idea from inside the app.