Manage client orders

• Standard plan and above

When a client orders a service from one of your galleries, it appears under Orders in the sidebar, and you're notified ("New order: gallery"). You fulfil the order yourself and keep its status up to date.

See your orders

Orders lists every order. If there are none you'll see "No orders yet".

Open an order

Select View order. You'll see:

• the Gallery and the Client Info,
• the Services ordered, any Note, the Total and the Date,
• the Selected photos, if the order includes photos,
• the Payment link you provided, or the Online payment details.

Use View client profile to open the client's card in your Clients area.

Update the status

Change the Status as you work:

Status	Use it when
New	The order has just arrived.
Contacted	You've been in touch with the client.
Paid	The client has paid.
Completed	You've delivered the service.
Cancelled	The order won't go ahead.

Find the ordered photos in Lightroom

If the order includes photos, select Copy filenames to copy their names, then paste them into Lightroom's filter to find them in your catalog.

Online payments

If the client paid through your connected provider, Online payment shows the Provider, the Payment reference and the payment status: Awaiting payment, Paid, Failed, Expired or Refunded. You're notified when an order is paid ("Order paid").

When an online payment succeeds, Osvio also sets the order's status to Paid for you, as long as the order was still New or Contacted.

Related articles

• Offer prints and extra services in a gallery Standard plan and above Add services such as prints, albums or retouching to a gallery so clients can order them, and see how ordering and payment work.
• Order prints and extra services Order prints, albums or retouching from your photographer inside the gallery, and what to expect when you pay or send a request.